Frequently Asked Questions
Where do you deliver to?
Currently we deliver within Sheffield: postcode areas S1 to S17, S20, and central Stocksbridge and Chapeltown/Ecclesfield areas.
Check the postcode finder to see if we deliver to your address.
If the postcode finder says no, but you are on the boundary of an area we do deliver to, contact us to see if we can include you.
What days/times are delivery slots available?
Regular delivery days are Mondays, Tuesdays and Thursdays, within 2-hour time slots between the hours of 1pm and 10pm.
What are the delivery charges and minimum order?
Minimum order is £20 (excluding the delivery charge). Delivery slots are £2.00 for orders under £40 and free for orders of £40 and over.
How far in advance do I have to place my order?
You can place your order up until 11.59pm on the day before delivery, if there are still any available slots. We recommend ordering further in advance if you need a specific delivery day and slot.
Delivery slots are usually available up to two weeks ahead.
Can you deliver to my work address?
Yes, as long as you can be available to receive the order or arrange for a colleague receive it.
Can I place an order to collect from your shop?
Unfortunately we are not currently able to offer a click and collect service. If you would like to check if a particular product is in stock before you travel to us, please phone the shop on 0114 2508555.
Can you deliver outside Sheffield?
At the moment we only deliver within Sheffield, but once the service is established we hope to extend to the Chesterfield, Rotherham, Barnsley and Doncaster areas if there is sufficient demand.
I don't live in Sheffield, can you send my items by post?
At present we don't offer mail order.
Can I order large quantities of one item?
For most products, we can special order larger quantities from our weekly wholesale deliveries. As we are a small shop with a wide range of different products, we aren't able to keep large quantities of every product in stock all the time.
If you wish to order larger quantities of something, please place your order by 10pm on Wednesday for delivery the following week (or message us first to check our current stock levels).
If it's not a product sold by one of our regular wholesalers (such as the products we order from Germany, from specialist vegan wholesalers or directly from the producer) a special order may take a bit longer to arrive.
Please drop us a message and we'll let you know how quickly we can supply your item.
I've just placed an order, why hasn't payment been taken yet?
We pick your order first to make sure everything you've ordered is in stock.
If we're missing any items, we'll either add substitutions if you've chosen to have them, or remove the item from your order if you've chosen not to. The total amount of your order is then recalculated and taken once we've picked your order.
What if I need to change or cancel my order?
Orders can be amended or cancelled on the website until 11.59pm on the day before your delivery. Orders cannot be amended by email or telephone. Please phone or text us on 07376 364120 if you need to cancel your order after this time.
Do you offer substitutions if an item I've ordered is out of stock?
You can choose (on the checkout page) whether or not to allow substitutions on each order you place.
You can tell us in the comments field on the checkout page if you need substitutes which do not contain certain allergens (e.g. gluten, nuts).
If you don't want the substitution we've chosen, you can choose not to accept it at the time of delivery.
If you do not receive your order in person, you can return ambient (non-chilled or frozen) substitutions within 14 days of receiving them. They must be unopened and in the same condition as when they were delivered to you.
Please note that we can't take returns of chilled or frozen substitute items after your order has been delivered. If this is likely to be an issue, we suggest not allowing substitutes or making sure you can be there to receive your delivery in person.
Can you still deliver my order if I am out?
You can instruct us to leave your order in a safe place or with a neighbour (please ask their permission first). Please leave instructions in the comments field on the checkout page.
If you have instructed us to leave your order in a safe place, you accept that we cannot be responsible for anything that happens to your order once we have delivered it, including but not limited to theft of items, tampering, contamination, or chilled or frozen items defrosting or spoiling due to being left out of the fridge/freezer.
If no-one is at your address to receive your order, and you haven't given us permission to leave it in a safe place or with a neighbour, we will be unable to deliver your order.
If you have ordered chilled or frozen items, we recommend making sure someone is in to receive the order and put these items in the fridge/freezer straight away.
Whenever possible, chilled and frozen items left in a safe place will be left in a polystyrene box with ice packs (which you can return to us next time) but these cannot maintain chilled temperatures for long periods of time.